Binance Hiring: Customer Service BI Specialist – Apply Now
💼 Customer Service BI Specialist (Global, Hybrid)
Join Binance, the leading blockchain ecosystem and cryptocurrency infrastructure provider, and turn customer service data into action.
🔍 Role Overview
The Customer Service BI Specialist role is all about turning real-time support data into clear, practical insights. You’ll collect, organize, and analyze user data from customer service platforms and related systems, uncover behavior patterns and issue trends, and present those insights through dashboards and reports. Your work as a Customer Service BI Specialist helps leaders make confident decisions and improves operational efficiency across the team.
At Binance, you’ll partner with service leaders to set metrics, automate reporting, and measure the impact of changes. If you enjoy translating complex datasets into simple visuals and narratives, this Customer Service BI Specialist position is a strong fit.
💰 Salary & Benefits
Compensation for the Customer Service BI Specialist is $30,000 – $50,000 per year, aligned with experience and location. Benefits include healthcare coverage, flexible work arrangements, and ongoing professional development in a culture that values innovation, collaboration, and growth.
🧰 Core Skills for a Customer Service BI Specialist
✅ Candidate Requirements
- 3–5 years in business intelligence, data analysis, or a similar analytics role.
- Proven ability to analyze complex datasets and deliver actionable insights.
- Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or related field.
- Proficiency with SQL (MySQL), Python or R, and strong BI/reporting fundamentals.
- Solid understanding of database management and data warehousing concepts.
- Excellent analytical, problem-solving, and communication skills.
- High attention to detail, data accuracy, and time management.
- Ability to work independently and collaborate across teams.
✨ Desirable
- Experience in crypto, financial services, or compliance.
- Hands-on with Tableau, Power BI, or similar visualization tools.
- Comfort with statistical analysis and predictive modeling techniques.
📝 What You’ll Do
- Collect, organize, and analyze user data from CS and related systems to identify patterns and issue trends.
- Develop and maintain dashboards and reports for real-time KPI visibility.
- Provide data-driven recommendations to improve team performance and efficiency.
- Collaborate with team leaders to implement solutions and track impact.
- Conduct root cause analysis for KPIs such as CSAT, resolution rate, and handling time.
- Translate complex data into clear, stakeholder-ready insights and briefings.
- Support strategic decisions with deep-dives, cohort analyses, and forecasting.
- Ensure data quality and integrity with best practices in collection, storage, and governance.
- Communicate findings effectively at all levels and drive cross-functional alignment.
- Coach team members on analysis tools, dashboards, and data literacy.
❓ FAQs — Customer Service BI Specialist
Is this role remote or office-based?
This is a global hybrid position. You can work remotely with potential in-person collaboration depending on team needs and location.
What tools will I use day to day?
Common tools include SQL/MySQL, Python or R for analysis, and BI tools like Tableau or Power BI for dashboards. You’ll also work with CS platforms and data warehouses.
What does success look like in this role?
Meaningful KPI movement (e.g., improved CSAT, faster resolution), trusted dashboards, and clear, actionable recommendations that leaders adopt.
Do I need crypto industry experience?
It’s a plus, not a requirement. Strong analytics and business intelligence experience will be prioritized.
🏢 About Binance
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider. The company’s suite of financial products includes the world’s largest digital asset exchange. As a Customer Service BI Specialist, you’ll contribute to a mission that brings freedom of money to people around the world.
🚀 Ready to Apply?
If you’re excited to master customer service data, build elegant dashboards, and guide decisions with evidence, this Customer Service BI Specialist opportunity is for you. Click apply and share your resume, plus links to any dashboards or portfolios.
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